Shipping Policy for NovaRapic
Effective Date: January 4, 2025

At NovaRapic, we are committed to delivering your orders in a timely and secure manner. This Shipping Policy outlines our shipping methods, delivery times, and procedures to ensure a smooth and efficient shipping experience for our customers.

1. Shipping Methods and Availability

1.1. Domestic Shipping (within the United States):
We offer several shipping options for domestic orders, including standard, expedited, and express shipping. The available methods will be displayed at checkout based on your shipping address.

1.2. International Shipping:
We also offer international shipping to select countries. International shipping rates and delivery times will vary depending on your location, and will be displayed during the checkout process.

1.3. Shipping Carriers:
We work with trusted shipping carriers, including:

  • USPS (United States Postal Service)
  • FedEx
  • UPS
  • DHL (for international shipments)

2. Shipping Costs

2.1. Shipping Fees:
Shipping costs are calculated at checkout based on the size, weight, and destination of your order. You will be able to review the total shipping cost before finalizing your purchase.

2.2. Free Shipping Promotions:
Occasionally, we offer free shipping promotions. These promotions will be clearly stated on our website or during checkout and may be subject to certain conditions, such as a minimum order value.

3. Order Processing Time

3.1. Order Processing:
All orders are processed within 1-2 business days after receiving your order confirmation. Please note that orders placed on weekends or holidays will be processed on the next business day.

3.2. Shipping Times:

  • Standard Shipping: Typically 3-7 business days for domestic orders (depending on your location).
  • Expedited Shipping: Typically 2-3 business days for domestic orders.
  • Express Shipping: Typically 1-2 business days for domestic orders.
  • International Shipping: Delivery times for international orders vary by destination. Estimated shipping times will be provided during checkout.

Please note that shipping times are estimates and may vary depending on factors such as carrier delays, weather conditions, and holiday seasons.

4. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment directly on the carrier’s website.

5. Shipping Restrictions

5.1. Shipping Address:
We are unable to ship to P.O. Boxes, APO/FPO addresses, or other restricted addresses. Please ensure you provide a valid and complete shipping address when placing your order.

5.2. International Shipping Restrictions:
Some products may be restricted for shipment to certain countries due to customs regulations. If this applies to your order, you will be notified before checkout.

6. Shipping Delays

6.1. Carrier Delays:
While we strive to ensure timely delivery, NovaRapic is not responsible for delays caused by the shipping carrier, weather, or other unforeseen circumstances. We encourage you to contact the carrier directly if you experience any delays in delivery.

6.2. Holiday Shipping:
During peak holiday seasons, shipping times may be longer than usual due to increased volume. We recommend placing orders early to ensure timely delivery for holiday events.

7. Order Issues

7.1. Damaged or Lost Items:
If your order arrives damaged or if you do not receive it within the estimated delivery time, please contact us immediately at info@novarapic.net. We will work with you to resolve the issue by either providing a replacement or issuing a refund.

7.2. Incorrect Shipping Information:
Please ensure that the shipping address you provide is accurate. NovaRapic is not responsible for delays or issues arising from incorrect or incomplete shipping information. If you realize that you’ve provided incorrect details, please contact us as soon as possible so we can try to make corrections before the package is shipped.

8. Returns and Exchanges

Please refer to our Returns and Refunds Policy for information on how to return or exchange products. If you wish to return an item due to shipping issues (e.g., damage or wrong item received), please contact us within 7 days of receiving your order.

9. Contact Information

For any questions or concerns regarding shipping, please contact us:
Email: info@novarapic.net
Phone: (270) 439-4983

By placing an order on our website, you agree to the terms of this Shipping Policy.