Payment Policy for NovaRapic
Effective Date: January 4, 2025
At NovaRapic, we aim to provide a seamless and secure payment experience for all of our customers. This Payment Policy outlines the payment methods accepted, payment processing, and security measures in place to ensure that your transactions are safe and protected.
1. Accepted Payment Methods
We accept the following payment methods for purchases made on our website and in-store:
- Credit Cards: Visa, MasterCard, American Express, Discover
- Debit Cards: Visa, MasterCard, Maestro
- PayPal
- Bank Transfers (for large transactions or special orders)
- Gift Cards (if applicable)
All payments are processed in the currency specified on our website (USD).
2. Payment Processing
2.1. Secure Payment Gateways:
We use secure third-party payment processors to handle all payment transactions. All payment information is encrypted and transmitted through secure payment gateways to ensure the protection of your financial data.
2.2. Payment Authorization:
Once your payment information is entered, the payment gateway will verify and authorize the transaction. Upon successful authorization, you will receive an order confirmation email with the details of your purchase.
2.3. Order Confirmation:
After payment is processed, you will receive an order confirmation email that includes your order details. Please ensure that your email address is correct to receive all updates related to your order.
2.4. Payment Decline:
If your payment is declined for any reason, you will be notified immediately. You may attempt to re-enter your payment details or choose another payment method.
3. Pricing and Currency
3.1. Product Pricing:
The prices of our products are listed on our website and are subject to change without notice. All prices are exclusive of taxes, shipping fees, and any other charges, which will be added at checkout.
3.2. Taxes:
Applicable sales tax will be calculated and added to your order during the checkout process based on your shipping address.
3.3. Currency:
All transactions are processed in the currency displayed on our website (USD). If you are shopping from outside the United States, your payment may be subject to currency conversion fees depending on your payment provider.
4. Payment Security
4.1. Encryption and Security Measures:
We use Secure Socket Layer (SSL) encryption to protect your personal and payment information during transmission. Our payment processing systems comply with industry standards to ensure the safety of your data.
4.2. PCI Compliance:
Our payment processors are fully PCI DSS (Payment Card Industry Data Security Standard) compliant, meaning they follow stringent guidelines to protect cardholder data.
4.3. Payment Information Storage:
NovaRapic does not store any payment information, such as your full credit card number. All payment information is securely processed by third-party providers.
5. Payment Issues
5.1. Failed Payments:
If a payment fails, we will notify you immediately and provide instructions on how to resolve the issue. You may need to update your payment information or try a different payment method.
5.2. Fraud Prevention:
To ensure the safety of your transaction, we may request additional information to verify your payment. This could include a phone call, a copy of an ID, or other verification documents.
5.3. Disputed Transactions:
If you believe there has been an error with your transaction, please contact us at info@novarapic.net as soon as possible. We will investigate the issue and take appropriate action.
6. Refunds and Cancellations
6.1. Refund Policy:
If you wish to request a refund, please refer to our Returns and Refunds Policy. Refunds will be processed according to the terms outlined there.
6.2. Cancellations:
Orders may be canceled before they are shipped. If you wish to cancel an order, please contact us immediately. Once the order has been processed or shipped, cancellations may not be possible.
7. Contact Information
For any questions or concerns regarding payments, please reach out to our customer service team using the following contact details:
Email: info@novarapic.net
Phone: (270) 439-4983
By making a purchase on our website, you agree to the terms of this Payment Policy.