Refund and Returns Policy for Novarapic

Effective Date: January 4, 2025

At Novarapic, customer satisfaction is our top priority. We understand that sometimes returns or refunds may be necessary, and we are here to assist you. This Refund and Returns Policy outlines the terms and procedures for returning items and requesting refunds for purchases made through our website (https://novarapic.net).

Contact Information

For any inquiries about returns or refunds, please contact us using the details above.

1. Eligibility for Returns

1.1. To be eligible for a return, your item must meet the following criteria:

  • Unused, undamaged, and in its original packaging.

  • Returned within 30 days of receipt.

  • Accompanied by a valid proof of purchase, such as an order confirmation email or receipt.

1.2. The following items are non-returnable:

  • Gift cards.

  • Holiday-themed items purchased after December 15, unless damaged or defective upon arrival.

  • Customized or personalized products.

2. Return Process

2.1. To initiate a return, follow these steps:

  • Contact us at info@novarapic.net with your order number and reason for return.

  • Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and return instructions.

2.2. Pack your item securely and include the RMA number inside the package. Items without an RMA number may not be accepted.

2.3. Ship the return to the address provided in the return instructions. Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.

3. Refund Policy

3.1. Refunds will be issued to the original payment method within 5-10 business days after the returned item has been received and inspected.

3.2. We reserve the right to deduct a restocking fee of up to 15% for returns that do not meet the eligibility criteria.

3.3. Shipping costs are non-refundable unless the return is due to an error on our part (e.g., damaged, defective, or incorrect items).

4. Exchanges

4.1. We offer exchanges for items of equal or lesser value, subject to availability.

4.2. To request an exchange, please follow the same steps outlined in the return process.

4.3. Exchanges will be processed once the returned item has been received and inspected.

5. Damaged or Defective Items

5.1. If you receive a damaged or defective item, please contact us at info@novarapic.net within 7 days of receipt.

5.2. Include photos of the damaged or defective item and your order details. We will provide a resolution, which may include a replacement, refund, or store credit.

6. Non-Delivery Claims

6.1. If your order does not arrive within the estimated delivery timeframe, please contact us at info@novarapic.net.

6.2. Claims for non-delivery must be submitted within 15 days of the estimated delivery date.